Refund Policy

This policy explains when and how refunds apply to Clickzain's services. Because our work involves professional time, strategy and, in many cases, third-party ad spend, refunds are handled differently across service types.

1. Management fees

Monthly management fees cover strategy, execution and optimization work already performed and are generally non-refundable once the billing cycle has begun. If we fail to deliver agreed deliverables within a billing cycle through our own fault, a pro-rated adjustment may be issued at our discretion.

2. Advertising spend

Ad spend paid directly to Meta, Google or other platforms is non-refundable through Clickzain, as it is billed and controlled by the respective platform. Any disputes over platform-billed spend must be raised directly with that platform.

3. One-time services

For one-time deliverables (e.g. landing page design, branding, proposal decks), refunds may be considered before work has commenced. Once design or development work has started, fees become non-refundable, though we will always work to resolve dissatisfaction through revisions first.

4. Onboarding and setup fees

One-time onboarding or setup fees cover account audits, tracking implementation and initial strategy work, and are non-refundable once this work has been delivered.

5. How to request a refund

Refund requests should be sent in writing to info@clickzain.com with your account details and reason for the request. We aim to respond within 5 business days.

6. Chargebacks

We ask clients to contact us directly before initiating a chargeback with their bank or card provider, so we can resolve concerns quickly and fairly.