Cancellation Policy
Last updated: July 1, 2026
We want clients to stay with Clickzain because results justify it, not because contracts make leaving difficult. This policy outlines how cancellation works.
1. Minimum term
Most retainer engagements carry a 3-month minimum term. This reflects the time genuinely needed to test, learn and optimize a marketing channel — cancelling in week two rarely reflects the channel's true potential.
2. Notice period
After the minimum term, engagements continue on a rolling monthly basis and can be cancelled with 30 days' written notice sent to info@clickzain.com.
3. Effect on active campaigns
During the notice period, we continue managing active campaigns as normal. We will provide a handover document, including account access, historical performance data and creative assets, so you retain full ownership of everything built during the engagement.
4. Pro-rated fees
If cancellation falls mid-billing-cycle, fees for work already delivered up to the cancellation date remain payable; no further fees are billed beyond the notice period.
5. One-time projects
Fixed-scope projects (such as a website build or branding package) may be cancelled before work begins with no charge. Once work has started, fees for completed milestones apply.
6. Contact
To initiate a cancellation, email info@clickzain.com or call +91 93112 95120.